Customer service After sales

Terrible from start to finish..Unprofessional telephone answering.Wait forever.Tried the call back service - Nothing. Debit orders going off against no service from Webafrica. Logged tickets - Receive automated reply but never a person to talk to even though you reply to the person of the automated reply...You can never speak to the same person....Nobody prepared to take ownership & are reluctant to spell there names. I am busy moving services & others that i speak to are also not happy & are also busy moving services. Blaming Covid for bad service,go figure?