1 reviews | Active since Oct 2017
Customer service absolutely terrible!
I have logged numerous faults with them, and have had to wait weeks to get a response. No one answers their telephones nor do they respond during live chat. I have had a fault open for two weeks now and have had one response to tell me something completely unhelpful. They then closed the ticket straight away, forcing me to reopen a new one. Yet no one will actually speak to me on the phone or help me get this resolved ASAP. I will now be cancelling my services. Very disappointed.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah