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Jacques T

1 reviews | Active since Mar 2026

06 Mar 2026, 13:24

Customer Service

Absolutely shocking customer service from WebAfrica. Zero communication on matters and impossible to get hold of through their online channels.

Trying to get my service active in my new apartment has been nothing short of a nightmare. No one has been able to help. I am passed around to different agents but each time it will take over a day to get hold of.

I would love to cancel due to poor customer service but ironically, the service is so bad, I can't get through to someone to cancel.

It would be fantastic if someone was able to assist activate my line but at this stage it feels close to impossible.

I don't quite understand why an ISP would not put customer service at the forefront of their business model given the competitiveness in the market and the relatively low switching costs - makes zero sense to me,

0
Replies (3)
Webafrica
Webafrica's reply06 Mar 2026, 13:40
Official
Hi Jacques,  we completely understand how frustrating this process has been, and we truly appreciate your patience throughout. Waiting for your service to be activated can be stressful, and we acknowledge the inconvenience you’ve experienced. We’re happy to let you know that your service has now been activated and should be ready for use. Our team has worked to ensure everything is set up correctly so you can get online without further delays. Thank you again for bearing with us during this process. We hope you enjoy your service, and please don’t hesitate to reach out if you need any further assistance, we’re here to help! U^
JT
Jacques T's update06 Mar 2026, 13:43
Reviewer Update
Whilst I appreciate the response and that the service has been 'activated', trying to get someone to assist actually connecting is another story... No one is available through the online channels so if someone from the activations team can get in touch that would be much appreciated.
Webafrica
Webafrica's reply06 Mar 2026, 14:20
Official
Hi Jacques,  we completely understand how frustrating it can be to have your service activated but not yet be able to get assistance connecting. We appreciate you bringing this to our attention. An escalation has been submitted to our activations team so that they can get in touch with you directly and assist with completing the connection. Thank you for your patience while the team reviews your case, we’ll ensure you’re updated as soon as possible. U^