Customer service

So on the 01st October my internet was put off without warning no communication nothing. I had made payment in advance thinking I wouldn't run into any issues but was I wrong. Over 20 consultants not once did those consultants assist me accordingly. You wait and wait when calling there is no answer on the number provided when calling pathetic.

I was at my wits end and all I felt like doing was canceling my service because all those *********** consultants from the 01st to the 10th of October did nothing but make empty promises and give me the wrong Information about what's been happening on my account. I had made up my mind that on the 11th I was going to cancel my service and move on as the whatsapp chat is absolutely useless. I tried one more time in the hope that someone with the relevant experience would answer. The billing department has to be the MOST PATHETIC *********** USELESS DEPARTMENT in the whole of the business. I was promised since the beginning of the month someone from this department would assist me and up until today not one person got back to me. I was assisted by a gentleman by the name of Jarryd on the 11th October . His customer service was outstanding. He was able to assist me in a friendly manner, explain to me what went wrong on Webafrica's side how he was going to resolve the issue and kept me in the loop every step of the way. He was able to resolve my issue and thankfully my internet is up and running again.

Webafrica should hire more people like Jarryd who is well equipped to deal with customers and resolve issues unlike the rest of the useless consultants that don't understand what they are doing and give pathetic service. To Jarryd I would like to say thank you for assisting me and taking out the time to make sure I was happy and reassured that my issued would be solved. You definitely deserve a reward and on another note I think you should give the rest of your colleagues training on how to give excellent customer service how to resolve a technical issue and how to follow through to the end. As for the billing department maybe webafrica needs to dismiss the whole department seeing that they get paid to NEVER ANSWER paying customers.

Thank you Jarryd.. JOB WELL DONE