Customer (F....N Frustrated Webafrica Customer)

I reported a fault on my line, very slow response and the speed test results was also shared. My call/fault was reported 22 February 2023 at 13H15. and even received a reference number. I have been getting SMS messages daily from there FAULT SYSTEM stating that my fault has been escalated and to date, we still have the same problem.

But PEOPLE....... My frustration get's better and this is what made me turn to Hello Peter. 1 - Call their number listed on the website, it only gives you an option to select sales. 2 - Any other requirements, queries, escalations or faults, must be done on WA (Whats APP), yes, WA. 3 - I tried to speak to someone in the technical support team. The agent was kind enough to transfer me to the technical support division, BUT >>>>> After holding on for 30 minutes, i hung up. Even e-mail communication to their "FAULT MANAGEMENT SYSTEM" remains unanswered from last week Thursday. NOW.......... come the end of the month, the are quick to debit your account. We are (I AM MOST DEFINITELY) paying for a service and receiving not even a third of what I am paying for. MY SUMMATION: Webafrica is like the government, we pay taxes BUT we see no delivery. PEOPLE. THINK VERY CAREFULLY IF YOU ARE EVEN CONSIDERING TO USE Webafrica AS A SERVICE PROVIDER. At the time of writing this notice. I have cancelled my subscription with Webafrica and have changed over to MWEB.