1 reviews | Active since Aug 2026
Customer care is a nightmare!
I have been trying to cancel my subscription for 3 days and no platform, app, call or *** has been helpful!
On call I'm directed to use the web platform or app.
On the web portal I am told to go to whatsapp or the app.
on the App I get a 'hi there my name is X' and no response after.
There is no number to whatsapp.
This is the most ridiculous customer service loop!
Not to mentiont heir prices are crazy.
Good day,
We understand how frustrating it is to spend three days trying to cancel your subscription without getting the assistance you need. Being redirected between different support channels without a clear way forward is not the experience we want for our customers.
We’ve arranged for our Retentions team to review your account and contact you as soon as possible to discuss the next steps. We appreciate you bringing this to our attention and giving us the opportunity to help move things forward.
For added convenience, the Webafrica app also provides access to account management features.
Warm regards,
Webafrica Crew
Good day,
We understand how frustrating it is to spend three days trying to cancel your subscription without getting the assistance you need. Being redirected between different support channels without a clear way forward is not the experience we want for our customers.
We’ve arranged for our Retentions team to review your account and contact you as soon as possible to discuss the next steps. We appreciate you bringing this to our attention and giving us the opportunity to help move things forward.
For added convenience, the Webafrica app also provides access to account management features.
Warm regards,
Webafrica Crew