Customer care doesn't care

I'm an agent, just sold an MTN package which is Sim card and Router. Client app**** and paid, which Webafrica was quick to swoop from the client a sum of R1748. Ok fine that's for the services. These guys are hard to find now, no straight answers. They are not delivering to the client. My head is swelling answering the "i don't know". It's like i stole a client's money now