****** and keep giving the same story of my refund isn't processed yet

For more than a month I'm waiting on my refund before trying to purchase my fibre i was told to make a payment of R399 then aftee i made the payment i was told that they do not hace any fibre ir Wi-Fi options for the facility i live in so i was told to request a refund and its been more than a mothn and still no refund