LT
Leigh T

1 reviews | Active since Jun 2017

30 Jun 2017, 11:19

Webafrica

<p>I have been using the services for over a year without a problem. Often using up to 200 gigs a month on a 4mb uncapped line. When I signed up I asked to confirm what the max I could use on the line was before I'd be throttled. I was told it's about 100 for the month.So imagine my surpise when last month my speeds drop over weekends and when I get home from work (after 10pm at night) and try to do my 2nd job (which requires internet) and I can barely get the page to load (usage sitting at 50 gigs mid month). I have the line checked by Telkom, whatever issues there was gets fixed but still can't use my internet when &nbsp;I need it. Contact Web Africa and speak to Gary Nero who blames it on Telkom and a range of other things, then decides it's my "excessive" usage. &nbsp;He can't explain why I have NEVER had an issue in the past with higher usage but now I am considered "excessive".&nbsp;</p> <p>This to me implies that WEBAFRICA has changed the terms of the contract without &nbsp;consultation - which is *******. Gary the **** refused to assist in anyway. Another agent happily wanted me to pay more for a more expensive contract. So I went with another ISP, cancelled the debit order and reverses charges seeing as you refused to provide me with the service I paid for in June. I informed you as such.</p> <p>On Sunday 18th I get haraased early in the morning by Webafrica. I get told you won't bother me anymore. I won't be harassed for money again.</p> <p>Today I get an e-mail from Hafeesah &nbsp;to tell me I owe you money. For July as well. And that I have been using your services until you suspended it. Err no, this is another lie. I told you people when I stopped using your lack of services.</p> <p>So let me make it clear once and for all. I am not paying you people a cent for June OR JULY. I am not and have not tried to use your services. I am using a different ISP and have not had any problems. I don't intend to use your services again. You have violated your contract with me which means you have violated the law of this country. If you try to claim a cent from me or try to blacklist me I will contact a lawyer and sue you for harassment and damages to my credit rating and reputation. You have zero right to claim a cent from me because YOU decided to change the terms of the agreement without consulting me. You also have a staff member who contacted me to tell me that you'd leave me alone.</p>

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Replies (2)
Webafrica
Webafrica's reply30 Jun 2017, 12:12
Official

Hello ,

Thank you so much for your enquiry.

We would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay

Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM

As soon as we receive your email to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah

LT
Leigh T's update01 Jul 2017, 21:37
Reviewer Update

I have emailed you people multiple times but nothing happens! Nothing changes! You continue to harass me