1 reviews | Active since Jan 2015
Credit Note Still Not App****
I switched from ADSL to Fibre at the end of July, which went fine. I was billed prorata for the fibre, which was fine. But then I was still charged R505 for ADSL as well as the fibre R629 in one invoice for August. I queried the duplicate billing for the R505 as I should have only been charged for fibre for August. Numerous emails to billing and support this month, I received confirmation on one email that I would only be charged R124 in September to cover the R505 credit note owed to me. Then I received my September invoice and the full R629 is still being app****. I emailed billing and support again three days ago and then again this morning, but still no response. It takes WebAfrica up to 5 days to respond to emails for a straight forward query, which is still not resolved.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica