1 reviews | Active since Aug 2009
Credit Card *****
Several months ago I made a one-off payment on my daughter's account using my Visa Card. All was well until about 4 months ago when WebAfrica decided to start using my card to fund my daughters account. My daughter phoned WebAfrica to instruct them to stop their ********** use of my card. They were also instructed by email. Nothing changed. I emailed them to caution them that they were using my card without permission and to stop immediately. The response was that only the account holder can tell them to stop their ********** transactions. In other words, if my card had been ******, only the ***** could tell them to stop cheating me. Since then they have repeatedly been told by phone and email to cease and desist, most recently 3 days ago. Today they debited my credit card again. WebAfrica's inefficiency and sloppiness leave me astounded. It seems my only recourse will be to lay a charge against WebAfrica.
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica