1 reviews | Active since Jun 2020
Credit Balance Ignored, WiFi Switched Off
I downgraded my Webafrica Vuma Fibre WiFi package to compare it with my original package. Instead of applying the credit on my account and charging the difference, the provider has left my account in credit while suspending my service for non-payment.
I have repeatedly contacted support and provided my banking details as requested, but no one has been able to explain how the credit will be refunded or app****. I have been passed between automated agents with no resolution.
The most frustrating part is that the company is holding my money, my account shows a credit balance, yet my WiFi has been disconnected. I work from home and made this clear to the support team, but my query was handled poorly and without urgency.
All I am asking is for the account to be corrected so that any actual amount owing can be paid. Instead, I have been left without internet while the company is holding funds that belong to me.
We completely understand how frustrating this must be, especially when your account reflects a credit and your service is still suspended. That is not the experience we want for you, particularly when you rely on your connection for work.We have reached out to our support team that manages all Vuma Reach service suspensions, and they are actively working on getting your connection back up and running as soon as possible. At the same time, we are ensuring your account is reviewed and clear feedback is provided to you.
Warm regards,
Webafrica Crew
We completely understand how frustrating this must be, especially when your account reflects a credit and your service is still suspended. That is not the experience we want for you, particularly when you rely on your connection for work.We have reached out to our support team that manages all Vuma Reach service suspensions, and they are actively working on getting your connection back up and running as soon as possible. At the same time, we are ensuring your account is reviewed and clear feedback is provided to you.
Warm regards,
Webafrica Crew