1 reviews | Active since Apr 2018
credit and refund request still waiting!
I was told via email that my credit and refund request was submitted and had to wait 24-48 hours for my credit to reflect. This was Wednesday, 15 August 2018 10:38 AM.
I called in Fri 2018/08/17 2:54 PM, was told that my escalation was still laying with Internet solutions(God Knows Why), and I will expect a callback with a resolution. Webafrica cannot honor their clients and if they in the wrong, they cannot pay us as customers back but they "effing quick" to take my R530 for the past 2 months and cannot deliver service. They even took my top-up monies of R250 which for some reason I was not able to utilize.
What is happening? No feedback. Customers must always call in and enquire their accounts. WEBA Consultants don't even reply your support emails and they just hang up on you.
Bad choice in ISP for our country.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica