****py service since installation, low line speeds unresponsive call centres

Activated 16 November 2016. On installation I reported that the installation was done at the incorrect point as I was getting poor fibre signal where it was required. Made repeated calls. Gave up on the idea of resolution. Line speed pathetic and fluctuates ( ********** 6). Response is that I need to do assessments on my side first for them to respond. Lived with that issue. Had a major outage for two weeks three months ago. Complained about the resolution and resulting line speed again and asked for refund for outage (Nothing done to date). Another outage on ********** 4). Logged call - no feedback, I keep calling back. The online chatbot says high call volumes and refers me to the helpline- I kid you not). This is the new "Helkom" - Stay away from this ****py service provider. I am looking for alternatives as there is only so much a customer can take.