COVID/Students and the Internet

My daughter a student reliant on internet to continue with her studies, signed up for a Webafrica contract. 1. Charged R250 delivery for a router she had to collect 2. There was an issue with the fibre line which Vumatel need to attend to, but can't do anything until Webafrica instruct them to sort out the line. No instruction has been issued 3. Try contacting Webafrica, no contact number. everything is done via whatsapp, I logged my first issue at 11:29 this morning, its 19:51 and I still haven't been connected with an agent 4. Have received 7 whatsapp message during the day to apologise for nobody getting back to me 5. The support function on their website to log a ticket does not work 6. Received a bill for over R 1600, with no internet service 7. If the company just let me know what was happening, I would feel a lot better. No communication is really not good. 8. If I cancel my contract due to poor service will I still be liable for the costs? Never again....