CT
Craig T
1 reviews | Active since May 2016
25 Aug 2026, 10:31
COPY / PASTE type support leaves lots to be desired.
Took ages to get the line active and then was so bad, I cancelled it immediately as there was no serious support at all, just entry level nonsense. Now they want me to pay the month fee + cancellation month. Super pathetic and corporate type responses from a COPY PASTE whatsapp support type interaction. I do not recommend these guys at all, especially if you want proper SERVICE PROVIDER and and actual proper premium line.
Helpful (0)
Replies (25)0
Replies (25)
Webafrica's replyOfficial
25 Aug 2026, 10:55Hi Craig,
We recognise that the service did not meet your expectations during the early stages of your journey with us, particularly with the connectivity concerns that followed activation. This is not the standard of service we aim to provide, particularly when you need reliable connectivity and meaningful support. We can see that you are currently in contact with one of our agents and receiving assistance with the matter. We trust the engagement will help clarify the outstanding concerns.
If you need any further assistance after your concerns have been addressed, please send us a direct message on Hello Peter and we’ll gladly assist.
Warm regards,
Webafrica Crew
We recognise that the service did not meet your expectations during the early stages of your journey with us, particularly with the connectivity concerns that followed activation. This is not the standard of service we aim to provide, particularly when you need reliable connectivity and meaningful support. We can see that you are currently in contact with one of our agents and receiving assistance with the matter. We trust the engagement will help clarify the outstanding concerns.
If you need any further assistance after your concerns have been addressed, please send us a direct message on Hello Peter and we’ll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply25 Aug 2026, 10:55
Official
Hi Craig,
We recognise that the service did not meet your expectations during the early stages of your journey with us, particularly with the connectivity concerns that followed activation. This is not the standard of service we aim to provide, particularly when you need reliable connectivity and meaningful support. We can see that you are currently in contact with one of our agents and receiving assistance with the matter. We trust the engagement will help clarify the outstanding concerns.
If you need any further assistance after your concerns have been addressed, please send us a direct message on Hello Peter and we’ll gladly assist.
Warm regards,
Webafrica Crew
We recognise that the service did not meet your expectations during the early stages of your journey with us, particularly with the connectivity concerns that followed activation. This is not the standard of service we aim to provide, particularly when you need reliable connectivity and meaningful support. We can see that you are currently in contact with one of our agents and receiving assistance with the matter. We trust the engagement will help clarify the outstanding concerns.
If you need any further assistance after your concerns have been addressed, please send us a direct message on Hello Peter and we’ll gladly assist.
Warm regards,
Webafrica Crew
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Craig T's updateReviewer Update
25 Aug 2026, 11:13Well, thanks but the whatsapp support want to charge 2 months - 1 for now and 1 cancellation month which is super unfair. I paid the admin fee and the activation fee already but feel the other invoices really should not happen. I understand a cancellation period once using the service, but we did not. We cancelled within 2 days due to not receiving appropriate level support.
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Craig T's update25 Aug 2026, 11:13
Reviewer Update
Well, thanks but the whatsapp support want to charge 2 months - 1 for now and 1 cancellation month which is super unfair. I paid the admin fee and the activation fee already but feel the other invoices really should not happen. I understand a cancellation period once using the service, but we did not. We cancelled within 2 days due to not receiving appropriate level support.
Webafrica's replyOfficial
25 Aug 2026, 11:55Hi Craig,
We understand why you would want clarity on the charges being app****, particularly given the timing of the cancellation. We’ve requested that our Cancellations Team review the account and reach out to you directly with feedback. If you need any additional assistance, please send us a direct message on Hello Peter and we’ll gladly assist.
Warm regards,
Webafrica Crew
We understand why you would want clarity on the charges being app****, particularly given the timing of the cancellation. We’ve requested that our Cancellations Team review the account and reach out to you directly with feedback. If you need any additional assistance, please send us a direct message on Hello Peter and we’ll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply25 Aug 2026, 11:55
Official
Hi Craig,
We understand why you would want clarity on the charges being app****, particularly given the timing of the cancellation. We’ve requested that our Cancellations Team review the account and reach out to you directly with feedback. If you need any additional assistance, please send us a direct message on Hello Peter and we’ll gladly assist.
Warm regards,
Webafrica Crew
We understand why you would want clarity on the charges being app****, particularly given the timing of the cancellation. We’ve requested that our Cancellations Team review the account and reach out to you directly with feedback. If you need any additional assistance, please send us a direct message on Hello Peter and we’ll gladly assist.
Warm regards,
Webafrica Crew
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Craig T's updateReviewer Update
26 Aug 2026, 14:28Hi. Update please.
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Craig T's update26 Aug 2026, 14:28
Reviewer Update
Hi. Update please.
Webafrica's replyOfficial
26 Aug 2026, 14:42Hi Craig,Thank you for following up. Our Cancellations Team has attempted to contact you but unfortunately wasn’t able to reach you.Please send us a DM with an alternative contact number so the team can try reaching you on a different number and assist with the outstanding query.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply26 Aug 2026, 14:42
Official
Hi Craig,Thank you for following up. Our Cancellations Team has attempted to contact you but unfortunately wasn’t able to reach you.Please send us a DM with an alternative contact number so the team can try reaching you on a different number and assist with the outstanding query.Warm regards,
Webafrica Crew
Webafrica Crew
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Craig T's updateReviewer Update
26 Aug 2026, 14:50Yes, I got the message. I do not need to chat nor want any deal. Please cancel and sort this as I mentioned above.
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Craig T's update26 Aug 2026, 14:50
Reviewer Update
Yes, I got the message. I do not need to chat nor want any deal. Please cancel and sort this as I mentioned above.
Webafrica's replyOfficial
26 Aug 2026, 15:03Hi Craig,Thank you for confirming. We’ve noted that you would like to proceed with the cancellation and are not interested in any further offers.We’ll log this feedback with our Cancellations Team so they can review your request and proceed with the necessary cancellation steps.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply26 Aug 2026, 15:03
Official
Hi Craig,Thank you for confirming. We’ve noted that you would like to proceed with the cancellation and are not interested in any further offers.We’ll log this feedback with our Cancellations Team so they can review your request and proceed with the necessary cancellation steps.Warm regards,
Webafrica Crew
Webafrica Crew
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Craig T's updateReviewer Update
26 Aug 2026, 15:27PLEASE SEE ALL ABOVE TICKET INFO and sort this out properly, as mentioned. No invoices!
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Craig T's update26 Aug 2026, 15:27
Reviewer Update
PLEASE SEE ALL ABOVE TICKET INFO and sort this out properly, as mentioned. No invoices!
Webafrica's replyOfficial
26 Aug 2026, 15:35Hi Craig
We have updated the team with your above feedback direclty.
Warm regards,
Webafrica Crew
We have updated the team with your above feedback direclty.
Warm regards,
Webafrica Crew
Webafrica's reply26 Aug 2026, 15:35
Official
Hi Craig
We have updated the team with your above feedback direclty.
Warm regards,
Webafrica Crew
We have updated the team with your above feedback direclty.
Warm regards,
Webafrica Crew
CT
Craig T's updateReviewer Update
27 Aug 2026, 09:05Hi. I need confirmation on all of the above is sorted. Thanks
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Craig T's update27 Aug 2026, 09:05
Reviewer Update
Hi. I need confirmation on all of the above is sorted. Thanks
Webafrica's replyOfficial
27 Aug 2026, 09:14Hi Craig,
Having reviewed the matter, we can confirm that our Cancellations Team attempted to contact you but was unfortunately unable to reach you. They have, however, sent you an email regarding your request. Kindly review and respond to the email at your earliest convenience, as the team requires your feedback in order to proceed further with the cancellation process.
Warm regards,
Webafrica Crew
Having reviewed the matter, we can confirm that our Cancellations Team attempted to contact you but was unfortunately unable to reach you. They have, however, sent you an email regarding your request. Kindly review and respond to the email at your earliest convenience, as the team requires your feedback in order to proceed further with the cancellation process.
Warm regards,
Webafrica Crew
Webafrica's reply27 Aug 2026, 09:14
Official
Hi Craig,
Having reviewed the matter, we can confirm that our Cancellations Team attempted to contact you but was unfortunately unable to reach you. They have, however, sent you an email regarding your request. Kindly review and respond to the email at your earliest convenience, as the team requires your feedback in order to proceed further with the cancellation process.
Warm regards,
Webafrica Crew
Having reviewed the matter, we can confirm that our Cancellations Team attempted to contact you but was unfortunately unable to reach you. They have, however, sent you an email regarding your request. Kindly review and respond to the email at your earliest convenience, as the team requires your feedback in order to proceed further with the cancellation process.
Warm regards,
Webafrica Crew
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Craig T's updateReviewer Update
27 Aug 2026, 09:42No missed call, no email....
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Craig T's update27 Aug 2026, 09:42
Reviewer Update
No missed call, no email....
Webafrica's replyOfficial
27 Aug 2026, 10:33Hello Craig,
Thank you for your feedback. We will reach out to our Cancellations Team and request that the email be resent to you. Once you have received it, please kindly respond directly to the team so that they can continue assisting with your cancellation request and provide any further guidance required.
Warm regards,
Webafrica Crew
Thank you for your feedback. We will reach out to our Cancellations Team and request that the email be resent to you. Once you have received it, please kindly respond directly to the team so that they can continue assisting with your cancellation request and provide any further guidance required.
Warm regards,
Webafrica Crew
Webafrica's reply27 Aug 2026, 10:33
Official
Hello Craig,
Thank you for your feedback. We will reach out to our Cancellations Team and request that the email be resent to you. Once you have received it, please kindly respond directly to the team so that they can continue assisting with your cancellation request and provide any further guidance required.
Warm regards,
Webafrica Crew
Thank you for your feedback. We will reach out to our Cancellations Team and request that the email be resent to you. Once you have received it, please kindly respond directly to the team so that they can continue assisting with your cancellation request and provide any further guidance required.
Warm regards,
Webafrica Crew
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Craig T's updateReviewer Update
27 Aug 2026, 10:34STOP the entry level phone calls. THIS HAS BEEN ESCALLATED! SORT it out. I am NOT LIABLE to pay invoices. You are a service provider and provided no service! I CANNOT TELL THIS SAME STORY OVER AND OVER AND OVER AND OVER EVERY DAY!
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Craig T's update27 Aug 2026, 10:34
Reviewer Update
STOP the entry level phone calls. THIS HAS BEEN ESCALLATED! SORT it out. I am NOT LIABLE to pay invoices. You are a service provider and provided no service! I CANNOT TELL THIS SAME STORY OVER AND OVER AND OVER AND OVER EVERY DAY!
Webafrica's replyOfficial
27 Aug 2026, 12:00Hello Craig,
We have received confirmation from our Retentions Team that they were able to reach you and appreciate being given the opportunity to discuss the matter with you directly. We trust that this engagement has provided further clarity regarding your concerns. If you are experiencing any connectivity issues during the cancellation period, please let us know. We can arrange for our Support Team to reach out and assist in ensuring you receive the necessary support while the cancellation process runs its course.
Warm regards,
Webafrica Crew
We have received confirmation from our Retentions Team that they were able to reach you and appreciate being given the opportunity to discuss the matter with you directly. We trust that this engagement has provided further clarity regarding your concerns. If you are experiencing any connectivity issues during the cancellation period, please let us know. We can arrange for our Support Team to reach out and assist in ensuring you receive the necessary support while the cancellation process runs its course.
Warm regards,
Webafrica Crew
Webafrica's reply27 Aug 2026, 12:00
Official
Hello Craig,
We have received confirmation from our Retentions Team that they were able to reach you and appreciate being given the opportunity to discuss the matter with you directly. We trust that this engagement has provided further clarity regarding your concerns. If you are experiencing any connectivity issues during the cancellation period, please let us know. We can arrange for our Support Team to reach out and assist in ensuring you receive the necessary support while the cancellation process runs its course.
Warm regards,
Webafrica Crew
We have received confirmation from our Retentions Team that they were able to reach you and appreciate being given the opportunity to discuss the matter with you directly. We trust that this engagement has provided further clarity regarding your concerns. If you are experiencing any connectivity issues during the cancellation period, please let us know. We can arrange for our Support Team to reach out and assist in ensuring you receive the necessary support while the cancellation process runs its course.
Warm regards,
Webafrica Crew
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Craig T's updateReviewer Update
27 Aug 2026, 13:06Have you read this thread?? Your reply is totally off point!
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Craig T's update27 Aug 2026, 13:06
Reviewer Update
Have you read this thread?? Your reply is totally off point!
Webafrica's replyOfficial
27 Aug 2026, 15:24Hello Craig,
We have logged the above requests regarding the one-month notice period and billing concerns to our Retentions team assigned to the account for further review. We will continue to be here for you for any further updates or support.
Warm regards,
Webafrica Crew
We have logged the above requests regarding the one-month notice period and billing concerns to our Retentions team assigned to the account for further review. We will continue to be here for you for any further updates or support.
Warm regards,
Webafrica Crew
Webafrica's reply27 Aug 2026, 15:24
Official
Hello Craig,
We have logged the above requests regarding the one-month notice period and billing concerns to our Retentions team assigned to the account for further review. We will continue to be here for you for any further updates or support.
Warm regards,
Webafrica Crew
We have logged the above requests regarding the one-month notice period and billing concerns to our Retentions team assigned to the account for further review. We will continue to be here for you for any further updates or support.
Warm regards,
Webafrica Crew
CT
Craig T's updateReviewer Update
28 Aug 2026, 14:16Hi. No correspondence received as yet concerning the above LOOOOOOOOOOOONG thread.
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Craig T's update28 Aug 2026, 14:16
Reviewer Update
Hi. No correspondence received as yet concerning the above LOOOOOOOOOOOONG thread.
Webafrica's replyOfficial
28 Aug 2026, 15:45Hello Craig
We have logged another follow-up with the Retentions team and requested that they email you with an update ASAP.
Warm regards,
Webafrica Crew
We have logged another follow-up with the Retentions team and requested that they email you with an update ASAP.
Warm regards,
Webafrica Crew
Webafrica's reply28 Aug 2026, 15:45
Official
Hello Craig
We have logged another follow-up with the Retentions team and requested that they email you with an update ASAP.
Warm regards,
Webafrica Crew
We have logged another follow-up with the Retentions team and requested that they email you with an update ASAP.
Warm regards,
Webafrica Crew
CT
Craig T's updateReviewer Update
31 Aug 2026, 09:17Still heard ZERO! I need this all confirmed and in writing, as per this thread!!! Come on guys!!!!!
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Craig T's update31 Aug 2026, 09:17
Reviewer Update
Still heard ZERO! I need this all confirmed and in writing, as per this thread!!! Come on guys!!!!!
Webafrica's replyOfficial
31 Aug 2026, 15:33Hello Craig
Our sincerest apologies for any delays. We have logged an urgent follow-up with our Cancellation teams to advise on the next step directly.
Warm regards,
Webafrica Crew
Our sincerest apologies for any delays. We have logged an urgent follow-up with our Cancellation teams to advise on the next step directly.
Warm regards,
Webafrica Crew
Webafrica's reply31 Aug 2026, 15:33
Official
Hello Craig
Our sincerest apologies for any delays. We have logged an urgent follow-up with our Cancellation teams to advise on the next step directly.
Warm regards,
Webafrica Crew
Our sincerest apologies for any delays. We have logged an urgent follow-up with our Cancellation teams to advise on the next step directly.
Warm regards,
Webafrica Crew
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Craig T's updateReviewer Update
01 Sept 2026, 07:41ARE YOU KIDDING ME! You debit my account!!!! In demand a refund. Follow this loooong thread! Also you do not jade a signed mandate from me! SORT THIS OUT.
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Craig T's update01 Sept 2026, 07:41
Reviewer Update
ARE YOU KIDDING ME! You debit my account!!!! In demand a refund. Follow this loooong thread! Also you do not jade a signed mandate from me! SORT THIS OUT.
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Craig T's updateReviewer Update
01 Sept 2026, 09:44??
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Craig T's update01 Sept 2026, 09:44
Reviewer Update
??
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Craig T's updateReviewer Update
01 Sept 2026, 10:20HELLO - some support please, if possible....
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Craig T's update01 Sept 2026, 10:20
Reviewer Update
HELLO - some support please, if possible....
Webafrica's replyOfficial
01 Sept 2026, 11:19Hi Craig,We understand your frustration, especially given the concerns you’ve raised around the debit and your request for a refund. We’ve followed up on the matter and can confirm that the refund has been logged under reference RF63517 for processing.The Finance team will continue handling the refund request and provide further feedback once there is an update on the processing.Thank you for your patience while this is being attended to.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Sept 2026, 11:19
Official
Hi Craig,We understand your frustration, especially given the concerns you’ve raised around the debit and your request for a refund. We’ve followed up on the matter and can confirm that the refund has been logged under reference RF63517 for processing.The Finance team will continue handling the refund request and provide further feedback once there is an update on the processing.Thank you for your patience while this is being attended to.Warm regards,
Webafrica Crew
Webafrica Crew