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THABANG T
1 reviews | Active since Feb 2016
11 Mar 2026, 14:53
CONTRACT CANCELLTION
webafrica is refusing to cancel my contract since last December and always telling me I should give them notice period and I do that every month, apparently they are not able to locate the calls where I made a request for their service to be terminated at the end of notice period that they have stated as 30days, they even try to debit my account without my consent. I am currently struggling to sign up with the new service providers because my port cannot be released. Now they are threatening to hand my account over.
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Replies (4)0
Replies (4)
Webafrica's replyOfficial
11 Mar 2026, 15:03Hello Thabang. Thank you for bringing this to our attention. We understand how stressful and frustrating this situation must feel, especially while trying to move to a new provider. We have managed to locate your profile and can see that the account is currently reflecting as suspended. Our team will be in touch with you to review the billing on the account and discuss the next steps regarding the rest of your request, including the cancellation and line release. Our goal is to work through this with you and make sure the matter is addressed as quickly and smoothly as possible. R^
Webafrica's reply11 Mar 2026, 15:03
Official
Hello Thabang. Thank you for bringing this to our attention. We understand how stressful and frustrating this situation must feel, especially while trying to move to a new provider. We have managed to locate your profile and can see that the account is currently reflecting as suspended. Our team will be in touch with you to review the billing on the account and discuss the next steps regarding the rest of your request, including the cancellation and line release. Our goal is to work through this with you and make sure the matter is addressed as quickly and smoothly as possible. R^
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THABANG T's updateReviewer Update
11 Mar 2026, 18:56webafrica is so shady, how do you suspend the account i have requested the cancellation for since december? whilst on that can you please explain how is it that I am made to pay for the service I did not use whilst the month-to-month account was suspended?
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THABANG T's update11 Mar 2026, 18:56
Reviewer Update
webafrica is so shady, how do you suspend the account i have requested the cancellation for since december? whilst on that can you please explain how is it that I am made to pay for the service I did not use whilst the month-to-month account was suspended?
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THABANG T's updateReviewer Update
11 Mar 2026, 18:58so this is how you actually operating, holding us ransom,Tshepo below exactly experienced the same
image.png 59.16 KB
image.png 59.16 KB
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THABANG T's update11 Mar 2026, 18:58
Reviewer Update
so this is how you actually operating, holding us ransom,Tshepo below exactly experienced the same
image.png 59.16 KB
image.png 59.16 KB
Webafrica's replyOfficial
12 Mar 2026, 08:20Hi Thabang, thank you for reaching out and for sharing your concerns with us. I understand how frustrating this must feel, especially after requesting the cancellation some time ago. Our team is currently looking into this and will reach out to provide more clarity on the account status, explain the charges, and assist further with the cancellation. They will also review the suspension and billing details to ensure everything is properly addressed. We truly appreciate your patience, and we’re here to help get this resolved for you.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply12 Mar 2026, 08:20
Official
Hi Thabang, thank you for reaching out and for sharing your concerns with us. I understand how frustrating this must feel, especially after requesting the cancellation some time ago. Our team is currently looking into this and will reach out to provide more clarity on the account status, explain the charges, and assist further with the cancellation. They will also review the suspension and billing details to ensure everything is properly addressed. We truly appreciate your patience, and we’re here to help get this resolved for you.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew