Continuous Horrible Service

I once again find myself with the short end of the stick when it comes to Webafrica.

My account / service was terminated on the 5th Dec 2025 with no communication from Webafrica after payment had been made.

Below is what the customer service agents had to say:

Kiara - My service was cancelled due to being a client for 5 years with Webafrica and I need to reapply. She advised that she will put me through to billing who will reassign the debit order to my new order Kopano M From Billing - Advised that the amount cannot be added to a new order and it must be refunded which will take 5 - 10 business days. I asked for a supervisor to call me back, Kopano advised no calls can be made, which I know is incorrect as I have dealt with Webafrica via phone calls on multiple occasions. Tiffaine G - Advised that it has been escalated as I am not the only customer with this issue. Mphile - Advised that if my internet is not connected within the hour I need to call back.

As stated in May 2025 when I had continuous issues with having my service reconnected, I work from home and depend on my wifi being connected. Again not one of your consultants can advise me what the issue is and why my service was terminated without me being advised before hand.

I am now being advised that the only way this can be resolved is by refunding the payment that has already been made, which takes 10 - 15 days and I need to make a new payment for a new order. I don't know how much more clearer I need to be, I do not want a refund and I by no means am able to make a new payment.