ZM
Zane M
1 reviews | Active since Mar 2014
04 Jun 2018, 11:24
Continuous billing issues
I recently paid and uploaded proof of payment. Web Africa even acknowledged receipt of this payment and yet Web Africa still deducted the payment again. I have now had countless problems with Web Africa's billing department in regards to payments. I would like Web Africa to rectify this ASAP and please cancel all debit orders for the future as clearly this is not working on Web Africa's side. This is not the first issues I have had and the level of service I have received in the beginning has drastically taken a turn for the worse. I hope this is only a temporary set back on Web Africa's side. I have lodged a ticket tried doing the chat help sadly there never seems to be anyone working in that department as its always busy. And calling is just as pointless as you sit on hold for an eternity. No doubt it will be even harder to get them to reverse the payment if and when i finally get assistance.
On another not if this does get a reply please dont give the standard copy paste automated message all the other complaints seems to get,
Helpful (0)
Replies (4)0
Replies (4)
Webafrica's replyOfficial
04 Jun 2018, 12:09Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Best regards,
Webafrica's reply04 Jun 2018, 12:09
Official
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Best regards,
ZM
Zane M's updateReviewer Update
04 Jun 2018, 12:12If this doesn't show the lack of care for your customers then i don't know. Clearly this is an automated response as I stated at the end of the message to not reply with the standard automated reply.
ZM
Zane M's update04 Jun 2018, 12:12
Reviewer Update
If this doesn't show the lack of care for your customers then i don't know. Clearly this is an automated response as I stated at the end of the message to not reply with the standard automated reply.
ZM
Zane M's updateReviewer Update
04 Jun 2018, 12:14I have now tried again to call customer care but unfortunately i can not spend the day on hold waiting for an operator to eventually take my call.
ZM
Zane M's update04 Jun 2018, 12:14
Reviewer Update
I have now tried again to call customer care but unfortunately i can not spend the day on hold waiting for an operator to eventually take my call.
Webafrica's replyOfficial
04 Jun 2018, 12:51The team feedback below :
" Tried calling the customer and now answer. Sent him an email requesting a convenient time to call."
Best regards,
Webafrica's reply04 Jun 2018, 12:51
Official
The team feedback below :
" Tried calling the customer and now answer. Sent him an email requesting a convenient time to call."
Best regards,