Continously issues with no internet connectivity

A service provider that can't provide a service. I have been experiencing continuous issues with no interent connection on our fiber line. It seems that the service provider cannot function due to loadshedding or in general. I have logged several requests for someone to come out none have need dealt with even with a priority level 1 alert. I have to now under go huge data expenses just to do my job. The company also experience regular dips in internet performance with a 200mb line running sometimes at 7mb/s which is pathetic.