Contactless

I have been trying to contact WebAfrica for months but my effort has been in vain. Firstly, they did not have fibre to offer in my area and the package that they did have did not have connection there yet. I tried to remove my credit card details and cancel the service but there has been no correspondence from them. Now I’ve managed to sign with another service provider and it has been several months. A couple of weeks ago they sent an email to say that if you want to cancel, just contact them. I have been trying to do so for months and weeks now. This kind of silence from a service provider is off putting to say the least. If anyone has the way to reach WebAfrica, please kindly share it because I have not been able to. The WhatsApp bot chat is also the most useless service. It makes me concerned that I can’t even contact them to complete a simple action like cancelling my account?!