J
Jenni
1 reviews | Active since Sept 2026
12 Sept 2026, 16:31
Contact with the age...
Contact with the agent was great - they were very helpful, very knowledgeable but the problem had to be referred to tech support.
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Replies (1)
Webafrica's replyOfficial
14 Sept 2026, 10:12Hi Jenni,
It’s great to hear that our agent was knowledgeable and helpful throughout your interaction. We appreciate the effort they made to understand the matter and assist as much as possible before it needed to be referred to our technical team. We’ll make sure the agent’s efforts are recognised, while also continuing to look at how we can strengthen the handover and progression of technical queries once further investigation is required.
Get quick access to support and account tools whenever you need them with the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Warm regards,
Webafrica Crew
It’s great to hear that our agent was knowledgeable and helpful throughout your interaction. We appreciate the effort they made to understand the matter and assist as much as possible before it needed to be referred to our technical team. We’ll make sure the agent’s efforts are recognised, while also continuing to look at how we can strengthen the handover and progression of technical queries once further investigation is required.
Get quick access to support and account tools whenever you need them with the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Warm regards,
Webafrica Crew
Webafrica's reply14 Sept 2026, 10:12
Official
Hi Jenni,
It’s great to hear that our agent was knowledgeable and helpful throughout your interaction. We appreciate the effort they made to understand the matter and assist as much as possible before it needed to be referred to our technical team. We’ll make sure the agent’s efforts are recognised, while also continuing to look at how we can strengthen the handover and progression of technical queries once further investigation is required.
Get quick access to support and account tools whenever you need them with the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Warm regards,
Webafrica Crew
It’s great to hear that our agent was knowledgeable and helpful throughout your interaction. We appreciate the effort they made to understand the matter and assist as much as possible before it needed to be referred to our technical team. We’ll make sure the agent’s efforts are recognised, while also continuing to look at how we can strengthen the handover and progression of technical queries once further investigation is required.
Get quick access to support and account tools whenever you need them with the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Warm regards,
Webafrica Crew