BH
Bronwen H
1 reviews | Active since Mar 2026
04 May 2026, 12:15
Contact Centre
My service got terminated for no reason and have been struggling for 2 days for someone to get back to me, no one can give me a answer. I only receive the message please hold while we connect you to the next available agent. They were happy to debit my account on the 1st
Helpful (0)
Replies (4)0
Replies (4)
Webafrica's replyOfficial
04 May 2026, 12:29Hi Bronwen, we understand how frustrating this situation is, especially being without service for two days, not receiving clear answers, and still seeing a debit go through on your account. That’s not the experience we want for you. From what we can see, the service appears to still be active on our side, which suggests the issue may be related to the connection not properly establishing on your router. Please restart your router by switching it off, unplugging it for 30 seconds, and then powering it back on. Once it has fully rebooted, allow a few minutes and check if the connection restores. If the issue continues after this, please let us know so we can escalate it further and investigate why your service is not coming through despite being active. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply04 May 2026, 12:29
Official
Hi Bronwen, we understand how frustrating this situation is, especially being without service for two days, not receiving clear answers, and still seeing a debit go through on your account. That’s not the experience we want for you. From what we can see, the service appears to still be active on our side, which suggests the issue may be related to the connection not properly establishing on your router. Please restart your router by switching it off, unplugging it for 30 seconds, and then powering it back on. Once it has fully rebooted, allow a few minutes and check if the connection restores. If the issue continues after this, please let us know so we can escalate it further and investigate why your service is not coming through despite being active. Warm regards,
Webafrica Crew
Webafrica Crew
BH
Bronwen H's updateReviewer Update
04 May 2026, 12:31We tried this multiple times , you informed me there is something Frogfoot has to do on their side.
BH
Bronwen H's update04 May 2026, 12:31
Reviewer Update
We tried this multiple times , you informed me there is something Frogfoot has to do on their side.
Webafrica's replyOfficial
04 May 2026, 15:29Hello Bronwen.
We are here for you. To assist, we have reached out directly to the team who deal with all Frogfoot line reconnections. They have been flagged to review the account and advise on the next steps ASAP. Please feel free to reach out to us here via private message for any further support or updates.
Warm regards,
Webafrica Crew
We are here for you. To assist, we have reached out directly to the team who deal with all Frogfoot line reconnections. They have been flagged to review the account and advise on the next steps ASAP. Please feel free to reach out to us here via private message for any further support or updates.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 15:29
Official
Hello Bronwen.
We are here for you. To assist, we have reached out directly to the team who deal with all Frogfoot line reconnections. They have been flagged to review the account and advise on the next steps ASAP. Please feel free to reach out to us here via private message for any further support or updates.
Warm regards,
Webafrica Crew
We are here for you. To assist, we have reached out directly to the team who deal with all Frogfoot line reconnections. They have been flagged to review the account and advise on the next steps ASAP. Please feel free to reach out to us here via private message for any further support or updates.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
04 May 2026, 16:42 Hello Bronwen.
We have already escalated the matter for urgent reconnection and will continue to be here for you for any further assistance directly via private message.
Warm regards,
Webafrica Crew
We have already escalated the matter for urgent reconnection and will continue to be here for you for any further assistance directly via private message.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 16:42
Official
Hello Bronwen.
We have already escalated the matter for urgent reconnection and will continue to be here for you for any further assistance directly via private message.
Warm regards,
Webafrica Crew
We have already escalated the matter for urgent reconnection and will continue to be here for you for any further assistance directly via private message.
Warm regards,
Webafrica Crew