Constant Poor Service Despite Promises

Here is a web company that promises support and service when you sign on for their service but they fail to do the basics right. Their message on their telephone answering system says that they are open from 6am to answer queries. Untrue. I have just called at 7.20am and there is no-one there and the line is cut after the message. They cannot operate an automatic answering system correctly and they want to support fibre and web!! Ridiculous. Worse still is that this was reported on Hello Peter 2 weeks ago and nothing has been done to rectify. Their client service stinks.