Constant downtime and line drops

Dear Webafrica

I hope this message finds you well. I am writing to express my extreme dissatisfaction with the service I have been receiving over the past month. Unfortunately, I have been experiencing daily downtime, and despite my attempts to seek assistance through your online chat platform, I have not received any response regarding the downtime reports.

Today, on March 3rd, I experienced a particularly lengthy period of downtime, with my internet only being restored at 11:00 am. This ongoing disruption is highly inconvenient and falls far short of the level of service I expect as a paying customer.

I am troubled by the lack of feedback and communication through your online chat platform, which seems counterproductive to its intended purpose. As a customer, I believe I am entitled to timely and transparent information about service issues.

If these recurring problems persist without a satisfactory resolution, I am seriously considering canceling my subscription. I believe paying for a service that I consistently do not receive is unacceptable.

I urge you to investigate and address these issues promptly to ensure the uninterrupted and reliable service that I, as a customer, am entitled to.

Thank you for your immediate attention to this matter.

Sincerely, Stefan Jansen van Vuuren