SD
Sean D
1 reviews | Active since Jul 2011
01 Dec 2015, 18:06
Constant disconnects and slow speed
I've contacted WebAfrica regarding constant disconnects on my 4meg ADSL line. WebAfrica manages my line as well as my ADSL account. They've escalated my line issues to Telkom, who so far haven't managed to resolve the issue. Telkom blames WebAfrica, WebAfrica blames Telkom, and I sit in the middle with an unreliable connection, as well as slow speed.<br> <br> I also have 3 stars for December even though I've used almost no data during the day, and only downloaded 4gigs between midnight and 6am, which according to their AUP does not count towards the star rating.
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Replies (1)Webafrica's replyOfficial
03 Dec 2015, 15:24Hello Shiizzo,
Thank you for expressing your concern about service.
This issue has been assigned to Hashiem, which was in contact with you and will follow up accordingly until the fault has been resolved.
Please accept my apologies for the inconvenience and frustration which this has caused.
Regards,
Mujeeb
Online Team
Thank you for expressing your concern about service.
This issue has been assigned to Hashiem, which was in contact with you and will follow up accordingly until the fault has been resolved.
Please accept my apologies for the inconvenience and frustration which this has caused.
Regards,
Mujeeb
Online Team
Webafrica's reply03 Dec 2015, 15:24
Official
Hello Shiizzo,
Thank you for expressing your concern about service.
This issue has been assigned to Hashiem, which was in contact with you and will follow up accordingly until the fault has been resolved.
Please accept my apologies for the inconvenience and frustration which this has caused.
Regards,
Mujeeb
Online Team
Thank you for expressing your concern about service.
This issue has been assigned to Hashiem, which was in contact with you and will follow up accordingly until the fault has been resolved.
Please accept my apologies for the inconvenience and frustration which this has caused.
Regards,
Mujeeb
Online Team
