Connectivity issues/Poor service

To managemnt or anyone in tech support, I need someone to call me regarding my ticket that I logged on Friday morning and still haven't received assisstance with. I'm paying for a 20Mbps line and since Thursday night, my speed test hasnt recorded anything higher than 1.7Mbps!

Needless to say, this is very unacceptable. I'm paying R829pm and I should be able to do my work, now I'm falling behind at work because no one in tech support is taking my calls and I do not have a resolution via email either. Honestly, at this point I'd raher be released from my contract and I'll find an ISP that'll help when they are needed!!!!