Connectivity issue

I am writing to formally lodge a complaint against Web Africa Internet Services due to extremely poor service and lack of support.

Since the 27th of January 2026 up to today, the 3rd of February 2026, I have been struggling to get an internet connection. Web Africa technicians came to install the router, however, despite the installation being completed, I have still not had any internet connectivity.

Over the past two weeks, I have contacted Web Africa on numerous occasions via WhatsApp in an attempt to resolve this issue. Unfortunately, I have received no meaningful assistance — no callbacks, no follow-ups, and no effort from their side to resolve the problem. My messages are either ignored or met with empty assurances, with no actual resolution.

This situation has caused significant frustration and inconvenience, especially considering that I am paying for a service that has not been delivered at all. The lack of communication and accountability from Web Africa is unacceptable and deeply disappointing.

I am requesting HelloPeter’s assistance in escalating this matter so that Web Africa can take responsibility and urgently resolve my internet connectivity issue.