PH
P H
1 reviews | Active since Aug 2026
31 Aug 2026, 19:27
Connectivity is okay, speeds are fine but they can do better on their customer service lines
Connectivity is okay, speeds are fine but they can do better on their customer service lines. Try and allocate reference numbers more often to avoid a customer repeating the same information to the next available agent. Also, the urgency and speed they use on asking for processing fee, may it please be implemented on installation (for first time connections) rather than a customer waiting for close to a month before they arrive, only for them to raise more complications. Their availability map should be improved. Complications with addresses after one has already paid, are tedious.
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Webafrica's replyOfficial
01 Sept 2026, 08:55Hi P, thank you for taking the time to share such detailed and constructive feedback. We’re glad to hear that your connectivity and speeds have been working well, while also recognising the areas where you feel the overall experience could be better.
We understand how frustrating it can be to repeat the same information when moving between agents, particularly when you’re already waiting for an installation. Having a clear reference to carry through each interaction can make a big difference. We also understand your concerns around installation timelines, address verification after payment, and the accuracy of the availability map. These are important parts of the customer journey, and we appreciate you highlighting how they impact the overall experience.
For easier access to your service and account tools, you can also use the Webafrica app – Webafrica Mobile App Guide (v2.1.15).
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Sept 2026, 08:55
Official
Hi P, thank you for taking the time to share such detailed and constructive feedback. We’re glad to hear that your connectivity and speeds have been working well, while also recognising the areas where you feel the overall experience could be better.
We understand how frustrating it can be to repeat the same information when moving between agents, particularly when you’re already waiting for an installation. Having a clear reference to carry through each interaction can make a big difference. We also understand your concerns around installation timelines, address verification after payment, and the accuracy of the availability map. These are important parts of the customer journey, and we appreciate you highlighting how they impact the overall experience.
For easier access to your service and account tools, you can also use the Webafrica app – Webafrica Mobile App Guide (v2.1.15).
Warm regards,
Webafrica Crew
Webafrica Crew