M
Michelle
1 reviews | Active since Apr 2026
30 Apr 2026, 22:30
Connection problem
I have been struggling with connection issue dor more than a month and still struggling the same story everytime..and was recently told that there an issue in the area but to fix it was put on hold..but we are paying for wifi every month to struggle to connect and have to buy data
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
04 May 2026, 08:51Hi Michelle,
We acknowledge how frustrating it is to deal with ongoing connection issues for such an extended period, especially when the service is re**** on daily and additional costs like mobile data become necessary. Your concerns around paying for a service that has not been consistently usable are clearly noted and understood.
We can confirm that a line fault has been logged under ticket *** and has been escalated to Vumatel for further investigation. According to the latest notes, Vumatel has assigned the matter to their Maintenance Team, who are currently attending to the issue. Our Faults Follow Up Team is actively monitoring progress and will provide updates via SMS as the fault progresses, while remaining committed to seeing this matter resolved as soon as possible.
Your feedback will be shared with our Service Quality Team for review, as it highlights the impact prolonged technical issues have on your overall experience and helps drive improvement in follow-up and resolution processes.
If you require further assistance while this is being addressed, you’re welcome to reach out via direct message on Hello Peter, where we can continue supporting you.
Warm regards,
Webafrica Crew
We acknowledge how frustrating it is to deal with ongoing connection issues for such an extended period, especially when the service is re**** on daily and additional costs like mobile data become necessary. Your concerns around paying for a service that has not been consistently usable are clearly noted and understood.
We can confirm that a line fault has been logged under ticket *** and has been escalated to Vumatel for further investigation. According to the latest notes, Vumatel has assigned the matter to their Maintenance Team, who are currently attending to the issue. Our Faults Follow Up Team is actively monitoring progress and will provide updates via SMS as the fault progresses, while remaining committed to seeing this matter resolved as soon as possible.
Your feedback will be shared with our Service Quality Team for review, as it highlights the impact prolonged technical issues have on your overall experience and helps drive improvement in follow-up and resolution processes.
If you require further assistance while this is being addressed, you’re welcome to reach out via direct message on Hello Peter, where we can continue supporting you.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 08:51
Official
Hi Michelle,
We acknowledge how frustrating it is to deal with ongoing connection issues for such an extended period, especially when the service is re**** on daily and additional costs like mobile data become necessary. Your concerns around paying for a service that has not been consistently usable are clearly noted and understood.
We can confirm that a line fault has been logged under ticket *** and has been escalated to Vumatel for further investigation. According to the latest notes, Vumatel has assigned the matter to their Maintenance Team, who are currently attending to the issue. Our Faults Follow Up Team is actively monitoring progress and will provide updates via SMS as the fault progresses, while remaining committed to seeing this matter resolved as soon as possible.
Your feedback will be shared with our Service Quality Team for review, as it highlights the impact prolonged technical issues have on your overall experience and helps drive improvement in follow-up and resolution processes.
If you require further assistance while this is being addressed, you’re welcome to reach out via direct message on Hello Peter, where we can continue supporting you.
Warm regards,
Webafrica Crew
We acknowledge how frustrating it is to deal with ongoing connection issues for such an extended period, especially when the service is re**** on daily and additional costs like mobile data become necessary. Your concerns around paying for a service that has not been consistently usable are clearly noted and understood.
We can confirm that a line fault has been logged under ticket *** and has been escalated to Vumatel for further investigation. According to the latest notes, Vumatel has assigned the matter to their Maintenance Team, who are currently attending to the issue. Our Faults Follow Up Team is actively monitoring progress and will provide updates via SMS as the fault progresses, while remaining committed to seeing this matter resolved as soon as possible.
Your feedback will be shared with our Service Quality Team for review, as it highlights the impact prolonged technical issues have on your overall experience and helps drive improvement in follow-up and resolution processes.
If you require further assistance while this is being addressed, you’re welcome to reach out via direct message on Hello Peter, where we can continue supporting you.
Warm regards,
Webafrica Crew