Connection issue

Last month on the 2nd of June...I made double payment to Webafrica in error and was prompt to advise them of the issue...I was assured by the staff that they can see that I made double payment and that they will extended my wifi connection up until the end of July. I don't have to worry as when the old voucher expires then the new voucher will automatically be active but alas when I am requiring today...I am told that they can see that there was a double payment on their side but now they will escalate and it will take up to 48hrs for me to get assistance. How do they expect me to go without a connection for that long in this day and age? I would appreciate if the matter gets fixed promptly.