Item: Webafrica
Rating: 1

Webafrica's replyOfficial

26 Mar 2026, 12:52

Hi Bafana, we completely understand how frustrating it must be to deal with Wi-Fi that keeps cutting out, especially when you’re trying to work from home, it’s stressful, and it’s understandable that this has affected your day-to-day tasks. Thank you for letting us know.Let’s try a few easy steps to help get your connection back to normal:

Restart your router – switch it off, wait 10 seconds, and switch it back on. This simple step often helps refresh the connection.
Check any Wi-Fi extenders – make sure they are on and not too far from your main router.
Connect directly to the main router – if you can, use a cable to connect your laptop or computer. This helps check if the Wi-Fi signal itself is the issue.
Limit other devices temporarily – phones, tablets, or TVs can affect speed. Try disconnecting a few while working.
Place your router in a central spot – avoid cupboards or behind furniture, as walls can block the signal.

We know this has been inconvenient, and our goal is to help you get a stable connection so you can work without interruptions. If your Wi-Fi still keeps disconnecting after trying these steps, we can look at your setup more closely and help optimise it remotely.Thank you for your patience , we’re here to make sure your connection works reliably so your work-from-home setup can run smoothly.Warm regards,
Webafrica Crew

Webafrica's reply26 Mar 2026, 12:52

Official

Hi Bafana, we completely understand how frustrating it must be to deal with Wi-Fi that keeps cutting out, especially when you’re trying to work from home, it’s stressful, and it’s understandable that this has affected your day-to-day tasks. Thank you for letting us know.Let’s try a few easy steps to help get your connection back to normal:

Restart your router – switch it off, wait 10 seconds, and switch it back on. This simple step often helps refresh the connection.
Check any Wi-Fi extenders – make sure they are on and not too far from your main router.
Connect directly to the main router – if you can, use a cable to connect your laptop or computer. This helps check if the Wi-Fi signal itself is the issue.
Limit other devices temporarily – phones, tablets, or TVs can affect speed. Try disconnecting a few while working.
Place your router in a central spot – avoid cupboards or behind furniture, as walls can block the signal.

We know this has been inconvenient, and our goal is to help you get a stable connection so you can work without interruptions. If your Wi-Fi still keeps disconnecting after trying these steps, we can look at your setup more closely and help optimise it remotely.Thank you for your patience , we’re here to make sure your connection works reliably so your work-from-home setup can run smoothly.Warm regards,
Webafrica Crew

's updateReviewer Update

26 Mar 2026, 13:21

The below steps I have done with the agent and alone however my amends were fruitless.

Restart your router – I have tried this for the last 2 months and its not helping
Check any Wi-Fi extenders – I dont have any extender
Connect directly to the main router – the rauter is mine and in my room however keeps on connecting and disconnecting while I am working from home
Limit other devices temporarily – phones, tablets, or TVs can affect speed. Try disconnecting a few while working.
Place your router in a central spot – the router is mounted on the wall and there's no way I can shift if

This has been inconvenient for me for the past 2 months yet I am paying for poor terrable service

's update26 Mar 2026, 13:21

Reviewer Update

The below steps I have done with the agent and alone however my amends were fruitless.

Restart your router – I have tried this for the last 2 months and its not helping
Check any Wi-Fi extenders – I dont have any extender
Connect directly to the main router – the rauter is mine and in my room however keeps on connecting and disconnecting while I am working from home
Limit other devices temporarily – phones, tablets, or TVs can affect speed. Try disconnecting a few while working.
Place your router in a central spot – the router is mounted on the wall and there's no way I can shift if

This has been inconvenient for me for the past 2 months yet I am paying for poor terrable service

Webafrica's replyOfficial

26 Mar 2026, 13:40

Hi Bafana, we can see how much effort you’ve already put into trying to resolve this, and it’s understandably frustrating to still be dealing with constant disconnections after two months, especially while working from home. We really appreciate you walking through all those steps already.To help us pinpoint exactly where the issue is coming from, we just need a bit more clarity on what happens when the connection drops:

When the issue happens, does your Wi-Fi name disappear completely from your device, or does it stay visible but show “Connected, no internet access”?

If the Wi-Fi name stays visible but shows “no internet”, please check the lights on your router when the connection drops:

Power light – should stay solid
PON light – should stay solid
LOS light – should be off (if it turns red or flashes, it indicates a line issue)
WLAN light – shows Wi-Fi activity

This will help us understand whether the issue is coming from the fibre line or the router itself.Also, if you’re using a UPS or backup power, please try plugging the router directly into the wall power for a while. Sometimes backup power units can cause intermittent drops without it being obvious.We know how disruptive this has been, and we want to get this properly resolved for you. Once you’ve checked the above, we’ll be able to guide you much more accurately on the next step.Warm regards,
Webafrica Crew

Webafrica's reply26 Mar 2026, 13:40

Official

Hi Bafana, we can see how much effort you’ve already put into trying to resolve this, and it’s understandably frustrating to still be dealing with constant disconnections after two months, especially while working from home. We really appreciate you walking through all those steps already.To help us pinpoint exactly where the issue is coming from, we just need a bit more clarity on what happens when the connection drops:

When the issue happens, does your Wi-Fi name disappear completely from your device, or does it stay visible but show “Connected, no internet access”?

If the Wi-Fi name stays visible but shows “no internet”, please check the lights on your router when the connection drops:

Power light – should stay solid
PON light – should stay solid
LOS light – should be off (if it turns red or flashes, it indicates a line issue)
WLAN light – shows Wi-Fi activity

This will help us understand whether the issue is coming from the fibre line or the router itself.Also, if you’re using a UPS or backup power, please try plugging the router directly into the wall power for a while. Sometimes backup power units can cause intermittent drops without it being obvious.We know how disruptive this has been, and we want to get this properly resolved for you. Once you’ve checked the above, we’ll be able to guide you much more accurately on the next step.Warm regards,
Webafrica Crew

's updateReviewer Update

26 Mar 2026, 13:53

It does disappear completely from my device, or sometimes it stay visible but show “Connected, no internet access”

On my work laptop is disappears completly and shows no Wi-Fi

For the below

Power light – should stay solid (Its always solid)
PON light – should stay solid (Its always solid)
LOS light – should be off (if it turns red or flashes, it indicates a line issue) it is off
WLAN light – shows Wi-Fi activity (Its always solid)

I am thinking of cancelling this package because no one seems to assist me or even try to contact me telephonically however can be sent messages to pay the Wi-Fi such a bad experience

's update26 Mar 2026, 13:53

Reviewer Update

It does disappear completely from my device, or sometimes it stay visible but show “Connected, no internet access”

On my work laptop is disappears completly and shows no Wi-Fi

For the below

Power light – should stay solid (Its always solid)
PON light – should stay solid (Its always solid)
LOS light – should be off (if it turns red or flashes, it indicates a line issue) it is off
WLAN light – shows Wi-Fi activity (Its always solid)

I am thinking of cancelling this package because no one seems to assist me or even try to contact me telephonically however can be sent messages to pay the Wi-Fi such a bad experience

Webafrica's replyOfficial

26 Mar 2026, 14:03

Hi Bafana, based on everything you’ve shared so far, the next step is to isolate exactly where the issue is coming from so we can move forward with the right fix. As a final check, if possible, please try connecting your laptop directly to the router using an Ethernet cable and monitor the connection for a while:

If the connection stays stable, then the issue is likely related to the Wi-Fi signal or interference.
If the connection still disconnects, then it confirms the problem is affecting the entire line or router, not just Wi-Fi.

This step will help us narrow things down properly and avoid any further back-and-forth without progress. We know this has been going on for far too long, and the goal now is to get a clear answer and move towards a lasting solution. Once you’ve tested this, we’ll be able to guide you on the next step with confidence. Warm regards,
Webafrica Crew

Webafrica's reply26 Mar 2026, 14:03

Official

Hi Bafana, based on everything you’ve shared so far, the next step is to isolate exactly where the issue is coming from so we can move forward with the right fix. As a final check, if possible, please try connecting your laptop directly to the router using an Ethernet cable and monitor the connection for a while:

If the connection stays stable, then the issue is likely related to the Wi-Fi signal or interference.
If the connection still disconnects, then it confirms the problem is affecting the entire line or router, not just Wi-Fi.

This step will help us narrow things down properly and avoid any further back-and-forth without progress. We know this has been going on for far too long, and the goal now is to get a clear answer and move towards a lasting solution. Once you’ve tested this, we’ll be able to guide you on the next step with confidence. Warm regards,
Webafrica Crew

's updateReviewer Update

27 Mar 2026, 12:52

I have connected my laptop directly to the router using an Ethernet cable however that is not helping as well.

It connects then disconnect again while I am working from home.
This morning I went outside to check the wires connecting to my router and I think the problem might arise from them being between trees while its raining.the best solution is to send a technician

's update27 Mar 2026, 12:52

Reviewer Update

I have connected my laptop directly to the router using an Ethernet cable however that is not helping as well.

It connects then disconnect again while I am working from home.
This morning I went outside to check the wires connecting to my router and I think the problem might arise from them being between trees while its raining.the best solution is to send a technician

Webafrica's replyOfficial

27 Mar 2026, 13:09

Hi Bafana. Thanks for taking the time to test with a direct Ethernet connection and for sharing what you’ve noticed on the external cabling. That’s really helpful, and we completely get how disruptive this is, especially while you’re working from home.You’ve made a very valid point. Based on what you’ve described, this may very likely be related to the external infrastructure, particularly if the cabling is exposed and affected by weather conditions.We have arranged for our tech support team to get in touch to possibly log a technical fault with Vumatel maintenance so that the infrastructure setup can be properly assessed and corrected. This will allow the relevant team to investigate the line and arrange for a technician if needed. We will need to troubleshoot before we're able to log the line fault. Our team will be in touch with you as soon as possible to help with the next steps. We’ve got you, and we’ll work to get your connection stable again as quickly as possible.

Warm regards,
Webafrica Crew

Webafrica's reply27 Mar 2026, 13:09

Official

Hi Bafana. Thanks for taking the time to test with a direct Ethernet connection and for sharing what you’ve noticed on the external cabling. That’s really helpful, and we completely get how disruptive this is, especially while you’re working from home.You’ve made a very valid point. Based on what you’ve described, this may very likely be related to the external infrastructure, particularly if the cabling is exposed and affected by weather conditions.We have arranged for our tech support team to get in touch to possibly log a technical fault with Vumatel maintenance so that the infrastructure setup can be properly assessed and corrected. This will allow the relevant team to investigate the line and arrange for a technician if needed. We will need to troubleshoot before we're able to log the line fault. Our team will be in touch with you as soon as possible to help with the next steps. We’ve got you, and we’ll work to get your connection stable again as quickly as possible.

Warm regards,
Webafrica Crew

's updateReviewer Update

30 Mar 2026, 14:57

May I humbly ask to be contacted as I still experience the disconnection

's update30 Mar 2026, 14:57

Reviewer Update

May I humbly ask to be contacted as I still experience the disconnection

Webafrica's replyOfficial

30 Mar 2026, 15:20

Hello Bafana.

Thank you for reaching out. We have logged an urgent follow up with our support teams to investgiate the profile and get in touch to further troubleshoot the connection ASAP.

Warm regards,
Webafrica Crew

Webafrica's reply30 Mar 2026, 15:20

Official

Hello Bafana.

Thank you for reaching out. We have logged an urgent follow up with our support teams to investgiate the profile and get in touch to further troubleshoot the connection ASAP.

Warm regards,
Webafrica Crew

Connection interrupted