EE
Edwene E
1 reviews | Active since Apr 2026
30 Apr 2026, 10:44
Confirmation Message *Business Name:* Webafrica *Rating:* 4 out of 5 *Review:* If it wasn't for Sfiso then i would have rated a big "0"
Confirmation Message *Business Name:* Webafrica *Rating:* 4 out of 5 *Review:* If it wasn't for Sfiso then i would have rated a big "0". After a whole month of struggle with agents giving me the run around, i finally connected with a billing agent, Sfiso who advised and went all out in trying to resolve my issue. I was angry as hell but before we ended the call I was able to laugh about the situation and be hopeful that my issue would be resolved very soon. Sfiso knows his work and even more importantly, he knows how to handle and take care of the customer and their needs. Well done Sfiso, writing your name in Gold today!
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Webafrica's replyOfficial
30 Apr 2026, 10:50Hi Edwene, we can completely understand where you’re coming from, going through a full month of being passed around without resolution is incredibly frustrating, and it makes sense that you reached a breaking point. That kind of experience shouldn’t happen, and we hear the impact it had on you.
At the same time, it’s great to hear that when you finally connected with Sfiso, things took a turn for the better. The fact that he not only worked towards resolving your issue but also shifted the tone of the interaction to the point where you could end the call feeling heard, and even laugh about it says a lot about the level of care he brought into that moment.
We’ll absolutely make sure this recognition reaches him. “Writing his name in gold” is not something we take lightly, and it’s exactly the kind of service we want to see consistently across the board.
Your feedback also highlights where we need to do better reducing the runaround and ensuring issues are owned and resolved much earlier in the journey, not after weeks of frustration. That’s something we’re actively working on improving.
We really appreciate you sharing this honestly and giving credit where it’s due.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply30 Apr 2026, 10:50
Official
Hi Edwene, we can completely understand where you’re coming from, going through a full month of being passed around without resolution is incredibly frustrating, and it makes sense that you reached a breaking point. That kind of experience shouldn’t happen, and we hear the impact it had on you.
At the same time, it’s great to hear that when you finally connected with Sfiso, things took a turn for the better. The fact that he not only worked towards resolving your issue but also shifted the tone of the interaction to the point where you could end the call feeling heard, and even laugh about it says a lot about the level of care he brought into that moment.
We’ll absolutely make sure this recognition reaches him. “Writing his name in gold” is not something we take lightly, and it’s exactly the kind of service we want to see consistently across the board.
Your feedback also highlights where we need to do better reducing the runaround and ensuring issues are owned and resolved much earlier in the journey, not after weeks of frustration. That’s something we’re actively working on improving.
We really appreciate you sharing this honestly and giving credit where it’s due.
Warm regards,
Webafrica Crew
Webafrica Crew