Confirmation Message Business Name: Webafrica Rating: 3 out of 5 Review: This is a follow up review to 04 August 2026

Item: Webafrica
Rating: 4
Author: Arthur F

Confirmation Message *Business Name:* Webafrica *Rating:* 3 out of 5 *Review:* This is a follow up review to 04 August 2026. Today my service was finally restored after 28 days at the correct speed. I believe the fault was caused by my ONT mismatched to a wrong street address which was only discovered Friday 14th August 2026. Webafrica and Vumatel could do a better job cross checking customer accounts for errors etc that an order for reactivation of a service is not mistaken for an installation order, which is what happened to me but has been corrected since. That being said, Keegan, Nu and the lady that phoned me today are absolute stars and got the issue solved for me within the week once we knew what the problem actually was, I can't thank them enough. As a loyal customer of almost 20 years, I must say this is a rare misstep on Webafrica's part. I wish I could leave a higher rating but the downtime to discover the actually fault was way too long.

Helpful (0)

Replies (2)

Webafrica's replyOfficial

21 Aug 2026, 09:20

Hi Arthur,
Thank you for taking the time to provide such a detailed follow-up and for recognising Keegan, Nu and the team member who assisted you. We’re glad your service has finally been restored at the correct speed and that the issue was resolved once the underlying fault was identified.

We also acknowledge your feedback around the extended downtime and the account information that contributed to the delay. We appreciate your patience throughout the process, especially as a loyal Webafrica customer of almost 20 years.

Thank you for continuing to choose Webafrica and for sharing your experience with us. 💗

Warm regards,
Webafrica Crew

Webafrica's reply21 Aug 2026, 09:20

Official

Thank you for continuing to choose Webafrica and for sharing your experience with us. 💗

Warm regards,
Webafrica Crew

Webafrica's replyOfficial

21 Aug 2026, 09:25

Morning Arthur

Thank you for coming back to update your review and, most importantly, for confirming that your service is finally restored at the correct speed. 💗

We completely understand why 28 days without the right service affected your overall experience. Having to wait that long while the incorrect ONT and address details were being investigated is far from the experience we want for a loyal customer, and your feedback around the checks between Webafrica and Vumatel is valuable.

We’re especially pleased to hear that once the underlying issue was identified, Keegan, Nu and the team member who contacted you were able to take ownership and get things moving. We’ll make sure your recognition reaches them because it’s clear their efforts made a real difference. ⭐

Almost 20 years with Webafrica is an incredible milestone, and we genuinely appreciate your continued loyalty. Thank you for being fair in sharing both where we fell short and where our team got it right. We’ll take the learnings from this experience forward. 💗

Warm regards,
Webafrica Crew

Webafrica's reply21 Aug 2026, 09:25

Official

Morning Arthur

Thank you for coming back to update your review and, most importantly, for confirming that your service is finally restored at the correct speed. 💗