MM
Mmamafala M
1 reviews | Active since May 2025
24 Aug 2026, 13:28
Concerned customer.
I'm on a R99 wifi plan with them my wifi expired on Wednesday and when I try to pay online it said I have to pay the R499,when I speak to an agent they sent me from department to department without helping,they told me my easy pay number has expired and I have to make a new order. The provisioning department sent me to sales and when I got to sales they told me I was supposed to be helped by provisioning,I'm very stressed by this people because I do not owe them and they are taking me for a fool so,I felt it is time people know about their poor,rotten system together with Vuma.
Helpful (0)
Replies (7)0
Replies (7)
Webafrica's replyOfficial
24 Aug 2026, 13:40Hi Mmamafala,
We understand how frustrating it must have been to be transferred between different departments without receiving clear assistance with your R99 WiFi plan and renewal.We can see that you’ve since spoken with one of our consultants, who has provided you with feedback regarding the matter. We hope the information provided has clarified the situation and assisted you with the next steps.If you still need assistance after the interaction, please let us know via DM so we can look into it further.Warm regards,
Webafrica Crew
We understand how frustrating it must have been to be transferred between different departments without receiving clear assistance with your R99 WiFi plan and renewal.We can see that you’ve since spoken with one of our consultants, who has provided you with feedback regarding the matter. We hope the information provided has clarified the situation and assisted you with the next steps.If you still need assistance after the interaction, please let us know via DM so we can look into it further.Warm regards,
Webafrica Crew
Webafrica's reply24 Aug 2026, 13:40
Official
Hi Mmamafala,
We understand how frustrating it must have been to be transferred between different departments without receiving clear assistance with your R99 WiFi plan and renewal.We can see that you’ve since spoken with one of our consultants, who has provided you with feedback regarding the matter. We hope the information provided has clarified the situation and assisted you with the next steps.If you still need assistance after the interaction, please let us know via DM so we can look into it further.Warm regards,
Webafrica Crew
We understand how frustrating it must have been to be transferred between different departments without receiving clear assistance with your R99 WiFi plan and renewal.We can see that you’ve since spoken with one of our consultants, who has provided you with feedback regarding the matter. We hope the information provided has clarified the situation and assisted you with the next steps.If you still need assistance after the interaction, please let us know via DM so we can look into it further.Warm regards,
Webafrica Crew
MM
Mmamafala M's updateReviewer Update
24 Aug 2026, 13:56I've been your DM since Wednesday,you've never helped me,instead I spoke to this agent to another and sometimes left hanging there like a fool!! All your departments knows my story and you are even making fun of it,some of your agents are even rude,is either you help me here and now or I'll do a Word of mouth for you,tell a friend of a friend and we take our business somewhere we will be appreciated.!!
MM
Mmamafala M's update24 Aug 2026, 13:56
Reviewer Update
I've been your DM since Wednesday,you've never helped me,instead I spoke to this agent to another and sometimes left hanging there like a fool!! All your departments knows my story and you are even making fun of it,some of your agents are even rude,is either you help me here and now or I'll do a Word of mouth for you,tell a friend of a friend and we take our business somewhere we will be appreciated.!!
Webafrica's replyOfficial
24 Aug 2026, 14:02Hi Mmamafala,We understand your frustration, especially after having to engage with multiple departments without feeling that your matter was progressing.Our Vumatel Team is currently working on your order, and you will be provided with feedback as the order progresses. We appreciate your patience while the relevant teams work through the process and ensure the necessary steps are completed.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply24 Aug 2026, 14:02
Official
Hi Mmamafala,We understand your frustration, especially after having to engage with multiple departments without feeling that your matter was progressing.Our Vumatel Team is currently working on your order, and you will be provided with feedback as the order progresses. We appreciate your patience while the relevant teams work through the process and ensure the necessary steps are completed.Warm regards,
Webafrica Crew
Webafrica Crew
MM
Mmamafala M's updateReviewer Update
24 Aug 2026, 14:08My patience has worn off,I can't wait any longer than this,unless if you dont care about your company's reputation anymore then you wouldn't mind!!
MM
Mmamafala M's update24 Aug 2026, 14:08
Reviewer Update
My patience has worn off,I can't wait any longer than this,unless if you dont care about your company's reputation anymore then you wouldn't mind!!
Webafrica's replyOfficial
25 Aug 2026, 10:09Hi Mmamafala,
Your order is still actively being worked on by our Vumatel Team, and they remain committed to seeing it through to resolution. We will ensure that feedback is provided as soon as there is a further update on the progress of the order, so you are not left without communication while the work continues.
Warm regards,
Webafrica Crew
Your order is still actively being worked on by our Vumatel Team, and they remain committed to seeing it through to resolution. We will ensure that feedback is provided as soon as there is a further update on the progress of the order, so you are not left without communication while the work continues.
Warm regards,
Webafrica Crew
Webafrica's reply25 Aug 2026, 10:09
Official
Hi Mmamafala,
Your order is still actively being worked on by our Vumatel Team, and they remain committed to seeing it through to resolution. We will ensure that feedback is provided as soon as there is a further update on the progress of the order, so you are not left without communication while the work continues.
Warm regards,
Webafrica Crew
Your order is still actively being worked on by our Vumatel Team, and they remain committed to seeing it through to resolution. We will ensure that feedback is provided as soon as there is a further update on the progress of the order, so you are not left without communication while the work continues.
Warm regards,
Webafrica Crew
MM
Mmamafala M's updateReviewer Update
02 Sept 2026, 16:01From the 24th of August up till today been trying so hard to get help from WEBAFRICA about the reconnection of my wifi back,I've been sent from pillar to post,been told they placed a new order for me with Vumatel and when I speak to Vumatel,they say they haven't received my order yet!! I've been taken for a ride here,I dont know why can't I get help?? The worst part is that webafrica doesn't have a direct line where you can call them straight,you only speak to them on WhatsApp where they've put me to hold since 11-2 o'clock to show that they all know my story and they dont wanna help at all..I need someone who can help me please,wifi is my bread and butter!!
MM
Mmamafala M's update02 Sept 2026, 16:01
Reviewer Update
From the 24th of August up till today been trying so hard to get help from WEBAFRICA about the reconnection of my wifi back,I've been sent from pillar to post,been told they placed a new order for me with Vumatel and when I speak to Vumatel,they say they haven't received my order yet!! I've been taken for a ride here,I dont know why can't I get help?? The worst part is that webafrica doesn't have a direct line where you can call them straight,you only speak to them on WhatsApp where they've put me to hold since 11-2 o'clock to show that they all know my story and they dont wanna help at all..I need someone who can help me please,wifi is my bread and butter!!
Webafrica's replyOfficial
02 Sept 2026, 16:50Hi Mmamafala,
Having to repeatedly follow up while relying on your connection is certainly not the experience we strive to provide. Can confirm that your order has since been escalated to the network provider, and the team is currently awaiting further feedback from them. The delays and concerns raised have been highlighted, and the team handling your order will continue pushing for an urgent resolution.Please be assured that the team remains committed to seeing your order through to completion and will provide you with updates as soon as additional feedback is received from the network provider.
Warm regards,
Webafrica Crew
Having to repeatedly follow up while relying on your connection is certainly not the experience we strive to provide. Can confirm that your order has since been escalated to the network provider, and the team is currently awaiting further feedback from them. The delays and concerns raised have been highlighted, and the team handling your order will continue pushing for an urgent resolution.Please be assured that the team remains committed to seeing your order through to completion and will provide you with updates as soon as additional feedback is received from the network provider.
Warm regards,
Webafrica Crew
Webafrica's reply02 Sept 2026, 16:50
Official
Hi Mmamafala,
Having to repeatedly follow up while relying on your connection is certainly not the experience we strive to provide. Can confirm that your order has since been escalated to the network provider, and the team is currently awaiting further feedback from them. The delays and concerns raised have been highlighted, and the team handling your order will continue pushing for an urgent resolution.Please be assured that the team remains committed to seeing your order through to completion and will provide you with updates as soon as additional feedback is received from the network provider.
Warm regards,
Webafrica Crew
Having to repeatedly follow up while relying on your connection is certainly not the experience we strive to provide. Can confirm that your order has since been escalated to the network provider, and the team is currently awaiting further feedback from them. The delays and concerns raised have been highlighted, and the team handling your order will continue pushing for an urgent resolution.Please be assured that the team remains committed to seeing your order through to completion and will provide you with updates as soon as additional feedback is received from the network provider.
Warm regards,
Webafrica Crew