Complete Trash. DO NOT go with Webafrica

So where do i begin? This company will tell you they have month to month and then they'll lock you in to a contract by saying you owe them if you want to leave. Nonetheless the first time i wanted to leave was due to not having support i required. They take about 3 weeks or or so just to resolve a network issue. Anyways, the network care team manager calls me and says please we will deal this directly and that they going to ask to provide me a credit for a month (Well duh, you cant expect me to pay for something i didnt have). Fast forward past my 1 year i decide i am going to cancel because during the year i've had other issues and their support is practically none existent so i waited patiently to get past this stupid early cancellation fee clause. I put in my cancellation and i have a rather decent conversation with someone from cancellations on why i choose to cancel. We come to an agreement that all my concerns they will take up and they will put me on the same 1000/200 package that i have been paying 1400 for to the current one that is 1150. However this is another one of those if you cancel you pay. I say no problem because they going to credit me a month for the inconvenience so i figured if i cancel they can just use the credit. Anyways they switch me over and then SMS me to tell me i need to return my router which they said was a free router but anyways i decide fine ill order me a new one and send this one back. I am struggling the whole day to configure this new router because it doesn't have an IPoE setting. I ask for assistance and so i come back to this useless pathetic whatsapp line they call support. They call me and tell me they going to escalate to tech. I am still waiting from 1PM till now 6:30PM. Now watch how they tell me i need to pay 900 because of this other plan im on. I am cancelling now. I am so done with this stupid company