Complaint for appalling network coverage

Dear Vumatel Customer Support,

I am writing to express my frustration and disappointment with the recent service issues I have experienced with your internet service.

On the 28th of May there was a complete outage of the internet service in my area. What made the situation particularly frustrating was the complete lack of communication from your company. There was no prior notice, no real-time updates, and no clear explanation as to when the issue would be resolved. This unexpected disruption caused significant inconvenience, especially as I rely on your service for work/from home and study.

Moreover, this is not the first time the service has been unreliable. Frequent disconnections and poor connection quality have been a recurring problem, which is unacceptable considering the cost of your plans and the importance of a stable internet connection.

I expect a clear explanation of the cause of the outage, why customers were not informed in advance, and what steps are being taken to prevent similar incidents in the future. Additionally, I believe compensation should be considered for the inconvenience and potential financial impact caused by the outage.

I hope this matter will be taken seriously and addressed promptly. Please respond at your earliest convenience.

Sincerely, Nosipho Biyela