Complaint

I am extremely frustrated. Since I’ve joined Webafrica via Vuma, I’ve experienced the worst service. Firstly they took over two weeks to activate my line, secondly they double debit my account every month, thirdly I downgraded to a different package but they still bill me with the old package. Trying to get hold of them is next to nothing because their WhatsApp line never assists you anything but instead they will be telling you how much you owe when your account is up to date. My internet has not been working due to them billing me wrongly when you try to communicate with them they tell you that it will take 24 working days for a new bill. I am extremely exhausted I wouldn’t recommend this ISP to anyone it is the worst I have ever used. i regret it, your service sucks no customer will stay for such we are tired.