DM
Dokotela M
1 reviews | Active since Jun 2021
01 Sept 2026, 20:02
Complain for webafrica
Vuma they deducted my money today and my account still active I have to pay on 15th,I pay my self now they deducted without my permission when I talk to them via WhatsApp 12:24.they saying I'm still on qué even now
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
02 Sept 2026, 08:52Hi Dokotela,
We understand your concern regarding the billing and appreciate how frustrating it can be to wait for assistance while trying to get clarity on your account. This is certainly not the experience we want for our customers. We can see that you have since been in contact with one of our agents and received assistance regarding the query. Your feedback regarding the waiting time and support experience has been shared with our Service Quality Team for review and improvement. We take customer feedback seriously and remain committed to improving our service and ensuring that our customers' expectations are met.Should you require any further assistance, please feel free to continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand your concern regarding the billing and appreciate how frustrating it can be to wait for assistance while trying to get clarity on your account. This is certainly not the experience we want for our customers. We can see that you have since been in contact with one of our agents and received assistance regarding the query. Your feedback regarding the waiting time and support experience has been shared with our Service Quality Team for review and improvement. We take customer feedback seriously and remain committed to improving our service and ensuring that our customers' expectations are met.Should you require any further assistance, please feel free to continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply02 Sept 2026, 08:52
Official
Hi Dokotela,
We understand your concern regarding the billing and appreciate how frustrating it can be to wait for assistance while trying to get clarity on your account. This is certainly not the experience we want for our customers. We can see that you have since been in contact with one of our agents and received assistance regarding the query. Your feedback regarding the waiting time and support experience has been shared with our Service Quality Team for review and improvement. We take customer feedback seriously and remain committed to improving our service and ensuring that our customers' expectations are met.Should you require any further assistance, please feel free to continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand your concern regarding the billing and appreciate how frustrating it can be to wait for assistance while trying to get clarity on your account. This is certainly not the experience we want for our customers. We can see that you have since been in contact with one of our agents and received assistance regarding the query. Your feedback regarding the waiting time and support experience has been shared with our Service Quality Team for review and improvement. We take customer feedback seriously and remain committed to improving our service and ensuring that our customers' expectations are met.Should you require any further assistance, please feel free to continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew