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Dakalo M
1 reviews | Active since Jul 2024
08 Sept 2026, 08:58
Complain
Hi Webafrica Crew,
Thank you for your response. However, as of today, 8 September 2026, I am still waiting for the promised feedback from your Billing Specialist.
Your response on 3 September indicated that someone would contact me via email regarding my billing concerns. It has now been several days, and I have yet to receive any communication or update.
I have already followed up several times, and this continued lack of communication is becoming extremely frustrating. I would appreciate it if this matter could be escalated and resolved as a matter of urgency.
Please provide me with a clear update on the status of my billing query and advise when I can expect a resolution.
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Webafrica's replyOfficial
08 Sept 2026, 09:34Hi Dakalo,
We understand how frustrating it must be to still be waiting for clarity on your billing query after being advised that a Billing Specialist would be in contact. When customers have account-related concerns, they should receive clear communication and timely feedback, and we can appreciate the frustration caused by the lack of updates. We have since logged an urgent follow-up with our Finance Team and requested that they review the matter and provide feedback on your billing query as a priority. We understand that you're looking for clear answers, and the team has been asked to investigate the outstanding concerns and provide the necessary clarification.
We understand how frustrating it must be to still be waiting for clarity on your billing query after being advised that a Billing Specialist would be in contact. When customers have account-related concerns, they should receive clear communication and timely feedback, and we can appreciate the frustration caused by the lack of updates. We have since logged an urgent follow-up with our Finance Team and requested that they review the matter and provide feedback on your billing query as a priority. We understand that you're looking for clear answers, and the team has been asked to investigate the outstanding concerns and provide the necessary clarification.
Should you require any additional assistance, please feel free to reach out to us via a private message on Hello Peter, and we'll gladly review it further.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply08 Sept 2026, 09:34
Official
Hi Dakalo,
We understand how frustrating it must be to still be waiting for clarity on your billing query after being advised that a Billing Specialist would be in contact. When customers have account-related concerns, they should receive clear communication and timely feedback, and we can appreciate the frustration caused by the lack of updates. We have since logged an urgent follow-up with our Finance Team and requested that they review the matter and provide feedback on your billing query as a priority. We understand that you're looking for clear answers, and the team has been asked to investigate the outstanding concerns and provide the necessary clarification.
We understand how frustrating it must be to still be waiting for clarity on your billing query after being advised that a Billing Specialist would be in contact. When customers have account-related concerns, they should receive clear communication and timely feedback, and we can appreciate the frustration caused by the lack of updates. We have since logged an urgent follow-up with our Finance Team and requested that they review the matter and provide feedback on your billing query as a priority. We understand that you're looking for clear answers, and the team has been asked to investigate the outstanding concerns and provide the necessary clarification.
Should you require any additional assistance, please feel free to reach out to us via a private message on Hello Peter, and we'll gladly review it further.
Warm regards,
Webafrica Crew
Webafrica Crew