TS
Thembi S

1 reviews | Active since Mar 2026

07 Mar 2026, 12:19

Complain

I'm so disappointed on your service I have been patient with you since November I ordered a router with them and Telcom Sim and mind you I did ask if the Telcom have coverage in my area and it didn't work so I wasn't having a network connection since I bought the router

I contacted your company again asking for a new network service which was MTN Now I try to connect to the router it does not work when I connect the customer service they tell me I have to purchase a new router after all the money I spent on now you guys tell me I owe you R800 what for I don't know Because since I got your route I haven't able to use it Even know I'm stuck with The MTN Sim card and a router that doesn't want to work I hope you will be able to to fix this problem because it's been 4 months trying to get a good service from you instead I get disappointment after disappointment

I have tried to send you emails several times And contact their customers service but no one is willing to assist me

0
Replies (1)
Webafrica
Webafrica's reply09 Mar 2026, 10:48
Official
Hello Thembi. We completely understand how frustrating and disappointing it must be to spend months trying to get connected, only to face repeated setbacks, this is certainly not the experience we want for our clients.We’ve escalated your case to our Finance Team to review the billing concerns you’ve raised. Once the billing is clarified and resolved, they’ll be able to guide you step by step on getting your router and MTN SIM connected properly, so you can finally enjoy the service you were promised.We appreciate the time and effort you’ve taken to reach out and share your experience, and we thank you for your patience as the team reviews your case. T^