Company does not do as promised
Good day,
You know just cancel the fiber because clearly Web-Africa is not altogether you do not sort out client queries you do not inform your departments on procedures this is the second time now I am suppose to pay for your mistakes!!!
1 your sales department clearly told me I will not pay double for the added fiber service since i will only pay prorata for fiber and prorata for lte this will count as one payment.
I agreed to this (if this is the case if not I do not want the fiber.)
2 Then you tell me no thats not how it works I already paid for LTE full month on the 16th I have to pay for Fiber full month and then I get Invoiced again for Fiber full month and that the sales team where not clearly instructed is this my problem!!! thats 3 payments for what???
3 You do not get back to me on my support tickets you just log it as closed yet its not resolved!!!
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica