JK
Joan K
1 reviews | Active since Feb 2017
12 May 2026, 13:46
Communication with WebAfrica
Communication with WebAfrica. No email, calls or interaction with a person. Just WhatsApp involving time-consuming typing. Also need better functional and usability testing of website. I always paid by credit card. Since August 2025, when they updated their website, I personally can't pay by credit card although they do provide a credit card facility. Despite umpteen emails and WhatsApp messages, they still haven't resolved the problem. It's not my card as I use it constantly to pay other accounts. Very frustrating
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Webafrica's replyOfficial
12 May 2026, 14:05Hi Joan,
Struggling to get assistance through WhatsApp only, not receiving direct communication, and being unable to make a credit card payment despite repeated attempts is understandably frustrating, especially when this issue has been ongoing since the website update. We recognise how disruptive this has been and how exhausting it is to keep following up without resolution.
We’ve requested our Finance Team to review your account and the credit card payment issue in detail, and they have been asked to reach out to you directly with an update and guidance to get this resolved properly. The ongoing difficulty you’ve described has been clearly highlighted so it can be addressed with the attention it requires.
Your feedback regarding communication gaps, support channels, and website usability has been shared with our Service Quality Team for review, as these are important areas that impact the overall customer experience.
If you need any further assistance, please feel free to reach out to us again via Hello Peter, and we’ll be happy to help.
Warm regards,
Webafrica Crew
Struggling to get assistance through WhatsApp only, not receiving direct communication, and being unable to make a credit card payment despite repeated attempts is understandably frustrating, especially when this issue has been ongoing since the website update. We recognise how disruptive this has been and how exhausting it is to keep following up without resolution.
We’ve requested our Finance Team to review your account and the credit card payment issue in detail, and they have been asked to reach out to you directly with an update and guidance to get this resolved properly. The ongoing difficulty you’ve described has been clearly highlighted so it can be addressed with the attention it requires.
Your feedback regarding communication gaps, support channels, and website usability has been shared with our Service Quality Team for review, as these are important areas that impact the overall customer experience.
If you need any further assistance, please feel free to reach out to us again via Hello Peter, and we’ll be happy to help.
Warm regards,
Webafrica Crew
Webafrica's reply12 May 2026, 14:05
Official
Hi Joan,
Struggling to get assistance through WhatsApp only, not receiving direct communication, and being unable to make a credit card payment despite repeated attempts is understandably frustrating, especially when this issue has been ongoing since the website update. We recognise how disruptive this has been and how exhausting it is to keep following up without resolution.
We’ve requested our Finance Team to review your account and the credit card payment issue in detail, and they have been asked to reach out to you directly with an update and guidance to get this resolved properly. The ongoing difficulty you’ve described has been clearly highlighted so it can be addressed with the attention it requires.
Your feedback regarding communication gaps, support channels, and website usability has been shared with our Service Quality Team for review, as these are important areas that impact the overall customer experience.
If you need any further assistance, please feel free to reach out to us again via Hello Peter, and we’ll be happy to help.
Warm regards,
Webafrica Crew
Struggling to get assistance through WhatsApp only, not receiving direct communication, and being unable to make a credit card payment despite repeated attempts is understandably frustrating, especially when this issue has been ongoing since the website update. We recognise how disruptive this has been and how exhausting it is to keep following up without resolution.
We’ve requested our Finance Team to review your account and the credit card payment issue in detail, and they have been asked to reach out to you directly with an update and guidance to get this resolved properly. The ongoing difficulty you’ve described has been clearly highlighted so it can be addressed with the attention it requires.
Your feedback regarding communication gaps, support channels, and website usability has been shared with our Service Quality Team for review, as these are important areas that impact the overall customer experience.
If you need any further assistance, please feel free to reach out to us again via Hello Peter, and we’ll be happy to help.
Warm regards,
Webafrica Crew