MB
Michael B
1 reviews | Active since Feb 2010
17 Mar 2026, 11:17
Communication methods are contrictive and ineffective
It is really difficult to get service The options via the web chat go unanswered for hours while it tells me someone will get to me shortly They have no phone or email option and the whatsapp insists on sending an OTP that does not arrive till hours later
Even trying to cancel on the web app, you can get a quick response from Sales, but when you say you want to cancel they transfer you to retentions and then nobody answers that either
I am now awaiting an OTP again
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Webafrica's replyOfficial
17 Mar 2026, 11:24Hello Michael. We understand how frustrating it can be when multiple support channels take longer than expected to respond, and we recognise the inconvenience this has caused. We appreciate you sharing your experience, as it helps us understand where improvements are needed.
To assist you as quickly as possible, please send us a direct message on Hello Peter with your contact information linked to your Webafrica account, or alternatively provide your Webafrica account number along with a brief description of the assistance you require. This will allow our team to address your request promptly.
Warm regards,
Webafrica Crew
To assist you as quickly as possible, please send us a direct message on Hello Peter with your contact information linked to your Webafrica account, or alternatively provide your Webafrica account number along with a brief description of the assistance you require. This will allow our team to address your request promptly.
Warm regards,
Webafrica Crew
Webafrica's reply17 Mar 2026, 11:24
Official
Hello Michael. We understand how frustrating it can be when multiple support channels take longer than expected to respond, and we recognise the inconvenience this has caused. We appreciate you sharing your experience, as it helps us understand where improvements are needed.
To assist you as quickly as possible, please send us a direct message on Hello Peter with your contact information linked to your Webafrica account, or alternatively provide your Webafrica account number along with a brief description of the assistance you require. This will allow our team to address your request promptly.
Warm regards,
Webafrica Crew
To assist you as quickly as possible, please send us a direct message on Hello Peter with your contact information linked to your Webafrica account, or alternatively provide your Webafrica account number along with a brief description of the assistance you require. This will allow our team to address your request promptly.
Warm regards,
Webafrica Crew