Closes Ticket witout responce

I will be holding back payment now and expect a answer and a resolution until resolved to my satisfaction. My ticket was closed without the bother of a response nor a resolution to my problem. On Friday I opened up a ticket saying that my fiber connection was running at a slow pace. I then waited until today without a response, so I made a new comment on the same ticket complaining. I have now seen it was closed. My internet connection is bad and struggle to load pages and watch videos. I work for a large company as there IT department head of department and know that this is not acceptable. Its a shame that just this weekend I recommended Web Africa to people in my complex and to a friend I have now called both parties and told them to look somewhere else, your loss. I will also be going the same way if this is not resolved as of close of business tomorrow if no response AND no solution found. The ticket no was 42764. Time is now ticking......... VERY DISPLEASED AND DISAPPOINTING, expected more, quick to assist in sales very slacking when a client.