KP
Kim P

1 reviews | Active since Oct 2014

03 Jul 2024, 09:50

Close down your business! YOU SUCK!!!

Why is WEBAFRICA still in business? Their customer service is nonexistent, and their payment structure sucks. A complaint is logged on Hellopeter every hour and no Webafrica representative replies.

I made a payment on the 25th of June of R78.70 (note: that I spoke to Amber D who explained to me that I will not need to pay a pro-rata. But I did to cover 25th June to 1st July. 1st July comes, no payment is taken from my account. I'm back on the WhatsApp channel to vent my concerns and my fear of being disconnected. Lo and behold, on the 2nd of July my services were disconnected - BUT YOU NEVER TOOK MY PAYMENT!!! I am back on the customer service channel, talking to Thabang M who just stopped talking to me. Today, I (again) had to initiate a conversation so that I could make a payment to have my services reconnected. This is pathetic!

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