1 reviews | Active since Oct 2017
Clawback fees after cancellation
I had a LTE package with Web Africa, I was not happy with there service and the actual connection of the network was terrible. I canceled the subscription with the months noticed that is required. Then I get send a invoice for a “Clawback” amount of R250. This according to Web Africa is because this was a promotion. They are trying to recoup money after you have cancelled ?
Please send me the terms where this was mentioned and I expect a refund of this so called “Clawback “ invoice. I will not recommend Web Africa to anyone, Bad service and hidden agendas.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica