Claw back fee on router
I just saw on invoice after I cancelled that I have to pay a claw back fee on the router. This was never stated on any documentation and neither on your terms and conditions. I would gladly send back my router with its box if you cancel this amount. I will also cancel any debit orders from web africa on my account as this is a hidden agenda behind web africa. When I started your service it said free router and I never signed any contractual agreement with web africa. If you don't cancel the the debit order or rectify this. This is false advertising.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica