Cheaper but not worth it at all

I have the one of the worst customer service experiences with this company. You can’t get ahold of a service agent besides using their WhatsApp chat line, which takes at least 2/3 hours to eventually connect. The calls are strictly for Sales. I have been without internet for 4 days and I’m a new customer of just under a month. I’m already making arrangements to cancel- I regret the change over