Chasing a client away

Good Afternoon,

I’m not sure who to email, since the whatsapp and facebook messenger is not getting me anywhere.

I’ve signed up for fibre on 01/03/2021 and my router was delivered 04/03/2021, on 03/03/2021 you release a Special for R399, for the same product.

My fibre was not active and only went live 28/03/2021, way after the promo started.

I have frequently asked on the socials for the price to be changed before I went live and I was told, we can change This as soon as you are live.

Now I’m live, and nobody want to change anything.

I’ve been a client for more than 6 years, had my ADSL aswell, but now I’m forced to pay 12 months at R599 and then take My business elsewhere, I have also referred a couple of people as you can see on my account, I will be taking them with me When I move.

All I’m asking is to get the R399 deal with the 50min Voip.

For the staff this is asking to much as I was told by a Manager they cant do anything for my.

I can’t understand that they cant do anything.

Please look into this, I’m really not a happy client at this stage.